Legal notice
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), these are the details of the website owner:
- Owner: Ovillo & Co. Taller Textil, S. L. (fictitious detail)
- Tax ID (NIF): B00000000 (fictitious detail)
- Registered address: Calle Ejemplo, 0 · 29000 Málaga (fictitious detail)
- Registration: Registro Mercantil de Málaga, tomo 0000, folio 0, hoja MA-00000 (fictitious detail)
- Email: hola@ovilloandco.example (a domain reserved for examples; it doesn’t receive email)
The website’s business is the sale of handmade crochet pieces, from the catalogue and made to order.
Intellectual property
The website’s texts and design belong to the owner. The photographs belong to their authors and are used under licence. You may share the content as long as you credit the source, but you may not copy it to sell the same thing. If you see something of yours here that shouldn’t be, write to us and we’ll take it down.
Liability
We take care to keep the information accurate, but there may be errors in prices or availability. If we spot a significant error in an order, we’ll let you know before taking payment and you can cancel it at no cost.
Privacy policy
The data controller is the owner named in the legal notice. We process your data in accordance with the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). We only ask for what we need to send your order and reply to you, and we never sell or share data with anyone for advertising.
What data we process, why and for how long
| Data | What for | How long |
|---|---|---|
| Name and address | Sending your order and issuing the invoice | As long as tax law requires (generally 6 years) |
| Email address | Confirming your order, notifying you of dispatch and replying to you | While you have an account or for as long as our relationship lasts |
| Phone number | So the courier can reach you | Same as the order |
| Order history | So you can look it up and so we can keep our accounts | As long as tax law requires |
| Messages and custom orders | Replying to you and preparing a quote | One year from our last contact |
| Newsletter email | Sending you news, if you sign up | Until you unsubscribe |
Legal basis
Performance of the contract for orders; your consent for messages, custom orders and the newsletter (which you can withdraw whenever you like); and compliance with legal obligations for invoicing.
Who else sees it
- Stripe, which processes payments. Card details go straight to Stripe; we never see or store them. In this demo it runs in test mode and nothing is charged.
- Supabase, which hosts the shop’s database.
- The courier, which receives your name, address and phone number to deliver your parcel.
Your rights
You can ask us for access to your data, to correct or erase it, to restrict or object to its use, and to take it to another service. Write to us at hola@ovilloandco.example and we’ll reply within a month. If you think we haven’t handled it properly, you can complain to the Spanish Data Protection Agency (aepd.es).
Cookies and local storage
We use the bare minimum for the shop to work. There are no advertising or analytics cookies, and nothing is used to follow you around other websites; that’s why we don’t show you a banner asking you to accept them.
| Name | What for | Type |
|---|---|---|
ovillo.cesta | Remembering what you’ve put in your basket | Essential · local storage |
ovillo.favoritos | Remembering your favourites | Essential · local storage |
ovillo.cintaInicio | Stopping the announcement bar from jumping when you change page | Essential · local storage |
sb-… | Keeping you signed in to your account | Essential · first-party cookie |
Stripe | Preventing fraud on the payment page | Essential · third-party cookie |
You can delete or block them in your browser settings. If you block local storage, your basket and favourites will be forgotten when you close the tab.
Terms of sale
Remember that this shop is a demo: no order creates a real contract. The terms below are the ones a shop like this would apply.
Prices
All prices are in euros and include VAT. Delivery is added separately and you’ll see it before you pay. If we change a price, it doesn’t affect orders already placed.
Payment
By card through Stripe. In this demo, payments are always in test mode: only Stripe test cards work and nothing is ever charged. Don’t enter the details of a real card.
When the contract exists
When you receive the order confirmation email. If a piece sells out at that very moment, we’ll let you know and refund it within 48 hours.
Delivery times
Those shown on each product page and on the shipping page. If we’re going to take longer than expected, we’ll tell you before you have to ask.
Right of withdrawal
You have 14 calendar days from receiving your order to return it without giving a reason. Personalised or made-to-measure pieces are excluded, as the law provides. We explain it step by step under returns.
Guarantee
A three-year legal guarantee against lack of conformity. On top of that, we’ll repair any of our pieces that comes loose for free, with no expiry date; you only pay for the return postage.
Complaints
Write to us first: almost everything can be sorted out by talking. If we can’t reach an agreement, you can turn to the Consumer Arbitration Board (Junta Arbitral de Consumo) or the courts where you live.
Last updated: 8 October 2026.