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Handmade in Málaga. Free shipping over €50. Custom orders. One-of-a-kind pieces.

No small print

Shipping and returns

What it costs, how long it takes and how to return it, written plainly. If anything doesn’t add up, ask us before you order.

What it costs and how long it takes

Delivery methods with their timeframe and price
MethodTimeframePrice
Standard delivery3–5 working days€3.95free over €50.00
Express delivery24–48 hours€6.95
Collection from the workshopIn Málaga, by appointmentFree

Free delivery on orders over €50.00 with standard delivery. It’s applied automatically in the basket, no code needed, and counts what you pay for the items after sale prices and discount codes: if a discount code takes you below the threshold, the basket tells you how much more you need.

Delivery times start from when the parcel leaves the workshop, not from when you pay. If your order includes custom-made pieces, the clock starts when we finish making them.

Where we deliver

Mainland Spain and the Balearic Islands

At the prices in the table. The Balearics may take an extra day.

Canary Islands, Ceuta and Melilla

The cost is different and there may be customs formalities. Write to us first and we’ll give you the exact price.

Rest of Europe

Case by case, depending on weight and country. Ask us before placing your order.

Collection from the workshop

Free, in Málaga. Choose collection at checkout and we’ll arrange a time that suits you.

Why we sometimes take longer

There are two kinds of piece in the shop, and the product page always says which one it is:

Ready to ship

Already made

It’s on the shelf, wrapped and waiting. It leaves the workshop within 24–48 working hours.

Made to order

We make it for you

Between 7 and 14 days depending on the piece; the product page says how many. We’ll write when we start and when it’s on its way.

If you mix both kinds in one order, everything ships together once the slowest piece is ready. If you’d rather receive what’s already made first, tell us in the order note and we’ll split it without charging for a second delivery.

How you know where it is

  1. When you pay, you’ll get a confirmation email with your order number.
  2. If there are made-to-order pieces, we’ll let you know the day we start making them.
  3. When the parcel leaves the workshop, we send you the Correos tracking number.
  4. With that number you can see where it is on the Correos website, at any time.

If five days go by after the dispatch notice and it hasn’t arrived, write to us. It’s usually waiting at the post office, but we’ll file the claim ourselves.

Returns and exchanges

You have 14 calendar days from receiving the parcel to return it without giving a reason. It’s your right, and we think it’s fair.

Can be returned

  • Any catalogue piece that hasn’t been personalised
  • Unused, unwashed pieces
  • Complete gift sets, with everything they came with
  • Pieces with a manufacturing defect, always

Can’t be returned

  • Pieces with embroidered names, initials or dates
  • Custom orders made to measure from scratch
  • Pieces that have been washed or show clear signs of use

How it works

  1. You write to us saying what you’d like to return (giving a reason is optional).
  2. We reply within 24 working hours with the return address.
  3. You send it by Correos, well wrapped so it doesn’t arrive squashed.
  4. Once it arrives we check it and refund you within 3–5 days, using the same payment method.

Return postage is at your expense, unless the piece arrived with a defect or we made a mistake: in that case we pay for everything. More details in the terms of sale.

If it arrives broken or gets damaged later

It arrived damaged: send us a photo within two days and we’ll send you another piece or refund you, whichever you prefer.

A thread has come loose two years later: we’ll repair it for free. You send it to us, we fix it and send it back; you only pay for the return postage. This never expires.

Other questions

Can I change the address after paying?
Yes, as long as the parcel hasn’t left the workshop. Write to us with your order number and the new address and we’ll change it.
What happens if I’m not at home when it arrives?
Correos leaves a card and the parcel waits at your local post office for fifteen days. If it comes back to the workshop, we’ll resend it and you only pay for the second delivery.
Can I ask you to gift-wrap it?
Everything goes out wrapped in tissue paper. If it’s a gift, tick the box at checkout: we leave out the price and add your message, handwritten.
Do you deliver to the Canary Islands, Ceuta, Melilla or outside Spain?
For now, only to mainland Spain and the Balearic Islands. If you’re somewhere else, write to us before ordering and we’ll look at the cost and paperwork.

Any questions about your delivery?

Give us your order number and we’ll look into it. If you write in the morning, we’ll reply the same day.

Write to us